Our Payment Policy
We accept payment via Visa, Mastercard, Maestro, Solo and Switch.  Posted cheques are accepted with cheque guarantee card details.  Bunkbed Bargains reserves the right to refuse any sale for reasons of fraud or misappropriation of funds. Bunkbed Bargains also uses AVS (address verification system) to prevent credit card fraud.  The “ship to” address should be where the credit card holder resides.  The “Ship to” address must match the credit card holder’s address, unless the alternative address is on file with your credit card issuing company. 

• we do not ship to PO Box addresses
• we will not ship to an address without a corresponding telephone land-line
• we ship Monday’s to Friday’s only.  No deliveries or collections at weekends
• should there be problems processing your order, (payment or processing) we will send an email notification or letter, and the consignment will be held until a response is received
• we will only ship complete orders, unless otherwise specified
• we will contact you immediately, should your order include an item required from the manufacturer, allowing your choice of a split delivery, or the holding of your consignment until it is complete.

All shipments are insured. We are not responsible for packages that are lost after delivery, the customer takes responsibility after delivery. 

• Bunkbed Bargains will not accept returns without prior authorization
• customer should prominently display their senders address on the shipping label of boxes containing the returned product
• all returned items must be shipped at the customers expense prepaid in their original cartons, in the same manner as received
• we do not accept returns C.O.D.
• all shipping charges are non-refundable
• we reserve the right not to accept refund requests on items if they are not in resalable condition – without any scratches or other damage
• the customer is solely responsible for shipping and packaging any returned product within first seven working days after delivery, unless wrong goods or defective goods, when they are responsible for packaging safely but not the cost of return carriage.  Any goods authorized for return, not being wrong or defective, after seven days are carried at the customer’s expense
• the customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment
• customer agrees to bear all shipping charges and all risk of loss for the return product during shipment
• customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer
• the customer agrees that if any component of the returned product is missing, this Return Procedure will be breached and Bunkbed Bargains will reject the entire return or may choose to impose charges to rectify this
• we understand that sometimes after you place an order you may have second thoughts and wish to cancel. Bunkbed Bargains is charged by the credit card companies a processing fee. We fully respect our customer’s decisions, but if you use a credit card, we will reclaim £30.00 or 10%, whichever is the higher to reflect this.

It is your responsibility to check your consignment for damage before accepting/signing.  If this is not possible, you should note next to your signature that you have received the consignment “UNCHECKED”.

Should the box be damaged, do not sign for the consignment until you have checked for damages to contents.  Note next to your signature, “BOX” or  “X BOXES DAMAGED”.  Hold the goods and telephone, fax or email details to Bunkbed Bargains.

Warranties and Defects
All goods have warrantees through our suppliers or manufacturers.  Should claims for replacements be required due to a defect, please contact us by telephone and fax or email. The customer is not responsible for any return shipping charges, to their home of the product replaced, but must send the defective goods back at their expense.

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